At Dream Cosmetic Shop, we strive to ensure your complete satisfaction with every purchase you make. If, for any reason, you are not entirely pleased with your purchase, we’re here to help with our hassle-free refund and returns policy.

  1. Refunds:

    • We offer a full refund on all eligible items returned within 30 days of the purchase date.
    • To be eligible for a refund, items must be unused, in the same condition as received, and in the original packaging.
    • Refunds will be issued to the original payment method used for the purchase.
    • Shipping charges are non-refundable unless the return is due to an error on our part.

  2. Returns:

    • If you wish to return an item, please contact our customer service team within 30 days of receiving your order to initiate the return process.
    • Customers are responsible for return shipping costs unless the return is due to a mistake made by Dream Cosmetic Shop.
    • Items returned must be in their original condition, with all tags and labels intact.

  3. How to Initiate a Return:

    • To initiate a return, please contact our customer service team at [contact email/phone number]. Provide your order number and the reason for the return.
    • Our customer service team will guide you through the return process and provide you with a return authorization if your return meets our policy requirements.

  4. Refund Processing:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

  5. Exchanges:

    • Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a refund as per your preference.

  7. Non-Returnable Items:

    • Certain items, such as opened or used cosmetics, are non-returnable for hygiene reasons, unless they are damaged or defective upon receipt.

  8. Final Sale Items:

    • Final sale items are not eligible for return or refund unless they are damaged or defective upon receipt.

  9. Policy Updates:

    • Dream Cosmetic Shop reserves the right to update or modify this refund and returns policy at any time without prior notice.

Your satisfaction is our top priority at Dream Cosmetic Shop. If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to contact us. We are here to assist you every step of the way.